Reporting Power Outages
Utilities takes pride in providing reliable electric service. However,
power outages can occur if there is a problem in the electric distribution
system. Outages can affect anywhere from one to thousands of customers,
depending on where the problem happens on the system.
of the City's Electrical System
When repairing widespread
power outages, such as those that can occur with severe weather, Washington
Electric Utilities first addresses problems affecting many customers.
For instance, a damaged substation can cut electric power to thousands
of customers. When that substation is fixed, then damages affecting fewer
customers, such as downed power lines, can be repaired.
to a single customer can be delayed when the electric meter or meter cables
have been pulled away from the building. By state law, a licensed electrician
must repair the connection before Washington Electric Utilities can restore
To increase protection
from wind damage, property owners can place electric service lines to
their house or building underground. Call Washington Electric Utilities'
customer service representatives at (252) 975-9300 to arrange for
Utilities customers should call (252) 975-9320 to report power outages.
Someone is available in Washington to take your call, 24 hours a day,
7 days a week.